What the assistant uses
Answers are composed from that website's published knowledge and matching pages. They are not sent to a separate AI service. Another website's articles are not used.
Privacy
Your websites. Your knowledge. Clear boundaries.
Each website has its own knowledge and assistant settings. A conversation and a callback stay with the website where they started.
Conversations
The question and the reply are stored with the website they happened on, including questions the assistant could not answer.
Callback requests
A callback stores the name, email, phone, message, and consent, with the website name on the lead. It is emailed to the OyeNext team and to the visitor. Each website has a retention period, 365 days unless the team sets another length between 30 and 3,650 days. After a callback is closed, it can be deleted once that period has passed. Open callbacks, conversations, and unanswered questions stay until a staff member removes them.
Access
Visitors never see the staff dashboard. Staff sign in to review websites, knowledge, conversations, and leads. This site does not take a card or open a trial account.